Effective Date: August 3, 2026

At MROKart, accessible from our website, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by MROKart and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Who We Are

Our business name is MROKart. We operate as an e-commerce platform built on WordPress and WooCommerce.

2. What Personal Data We Collect and Why We Collect It

When you visit our site, we automatically track certain information about your device and interaction with our store:

• Products you’ve viewed: We use this to, for example, show you products you’ve recently looked at.
• Location, IP address, and browser type: We use this for purposes like estimating taxes and shipping costs.
• Shipping address: We ask you to enter this so we can estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like a username and password. We use this information for purposes such as to:

• Send you information about your account and order.
• Respond to your requests, including refunds and complaints.
• Process payments and prevent fraud.
• Set up your account for our store.
• Comply with any legal obligations we have, such as calculating taxes.
• Improve our store offerings.
• Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

3. Cookies

If you leave a comment or review on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another review.

WooCommerce Cookies: To keep track of cart data, WooCommerce makes use of three cookies:

• woocommerce_cart_hash
• woocommerce_items_in_cart
• wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. The final cookie contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

4. Who on Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent.
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and support you.

5. What We Share With Others

We share information with third parties who help us provide our orders and store services to you; for example:

• Payment Gateways: We accept payments through secure third-party payment processors. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information.
• Shipping Partners: Your name, address, and phone number will be shared with our courier and delivery partners to ensure your products reach you safely.

6. How Long We Retain Your Data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for accounting and tax purposes. This includes your name, email address, and billing and shipping addresses.

If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

7. What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

• Email: mrokart@outlook.in